TASS Customer Hub Tour Video
This video provides a guided tour of the TASS Customer Hub, introducing it as a single, self‑service platform designed to give customers clear visibility of their requests, easy access to support, and a central place to find documentation, training videos and resources. It walks through how to log and manage support requests, including attaching files, marking requests as private or shared with the school, tracking progress, commenting, and closing tickets. The video also demonstrates how to submit requests to Professional Services, manage licensing and API enquiries, book upgrades, and access the resource centre, which includes release notes, roadmaps, FAQs, how‑to guides, and the video library. The tour concludes with an overview of system requirements, notifications, user profile management, and the community forum where customers can submit and vote on enhancement ideas.
To start the video, click the 
‘Play’ icon.
To enlarge the video, click the 
‘Full Screen’ icon, or use Ctrl and + to zoom in, and Ctrl and - to zoom out.
To enable subtitles, click the 
‘Closed Captions’ icon and select ‘English’.
To adjust the speed of the video, click the 
‘Settings’ icon, then select your preferred ‘Speed’.