System Requirements
Keep up to date with critical versions and updates to the TASS Stack.
Current Notifications
TASS End of Life Software Versions | When a TASS version reaches its end-of-life, TASS can no longer provide any support, as stated in the Support Service Level Agreement (SLA). Refer to the TASS Release Cycle for more information about the TASS software release process. Refer to the Release Notes for more information on the enhancements and corrections included in each version. The Support Service Level Agreement (SLA) can be found in TASS.web in the top right corner of the screen in the menu beneath your Profile Name. |
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TASS Stack End of Life Versions | The following versions have recently or are soon to become End of Life (EoL):
Refer to the ‘Supported Versions Matrix’ below for more information. |
Remote Support Access | From 1 July 2021, the IP addresses used for remote support access to self-hosted TASS instances have changed. Updates to firewall whitelisting may be required. Please see further details here. |
Web Browser Support | As of the release of TASS v53 (October 2020):
For self-hosted customers, we require access to a web browser in your environment to provide support and troubleshooting. You will need to install a supported browser (e.g., Microsoft Edge or Google Chrome) on your TASS web server or another host in your environment. For more information, please refer to Supported Browsers and Devices. |
SMSGlobal Notification | On 27 May 2020, TASS's Integration Partner SMSGlobal will be updating all integrations and APIs to new IP addresses. If your school has a firewall rule set up for api.smsglobal.com by IP Address, your school's firewall rule will need to be reviewed and the IP Address updated (if required) to avoid disruptions to the delivery of TASS-generated SMS Messages. DOMAIN: api.smsglobal.com CURRENT IP ADDRESS: 203.89.199.19 NEW IP ADDRESS: 103.214.210.57 |
NAB Payment Gateway Services | On 31 May 2022, TASS's Integration Partner NAB will be migrating their infrastructure to a new data centre. If your school has a firewall rule set up for NAB Payment Gateways, your school's firewall rule will need to be reviewed and the IP Address updated (if required) to avoid disruptions to payments made through Parent Lounge and/or Commercial Debtors. The following IP Address will need to be whitelisted: 103.55.148.0/22. Please DO NOT remove any existing IP addresses from firewalls at this time. |
Supported Versions Matrix
To ensure your environment remains secure, you must stay up to date with the minimum server requirements.
Versions not listed in the Supported Versions Matrix are considered ‘End of Life’. TASS does not support TASS Stack components once they have reached ‘End of Life’ status.
This information is subject to change. Last updated 30 July 2024.
TASS STACK COMPONENT | VERSION |
|---|---|
Adobe ColdFusion | 2021 |
Windows Server (64-bit only) | 2016* 2019 2022 |
SQL Server (Standard or Enterprise) | 2017* 2019 |
SQL Database Compatibility Level | Up to 120 (2014) |
Java | 11.0.21 |
CF Patch | CF21 Update 12 |
Tomcat | As Bundled |
IIS | As Bundled |
TASS Software Version | ‘End of Life’ TASS Software is not supported. Refer to 'TASS EoL Versions' for more information. |
Versions with a star '*' indicate areas where only current installations will be supported. New installations and server rebuilds must utilise a newer version.
When developing TASS software, we prioritise support for the oldest software version and each TASS Stack component’s oldest version. Once a TASS Stack component reaches its end-of-life, security updates will no longer be available. Therefore, TASS will cease support for that version. For security reasons, TASS Software Updates may be disabled if your TASS Software and/or TASS Stack components are outdated.
Book in a ColdFusion or Java update:
System Requirements
The minimum hardware requirements for TASS servers are as follows:
DEDICATED WEB APPLICATION SERVER | DEDICATED DATABASE SERVER | COMBINED WEB APP/DATABASE SERVER | |
|---|---|---|---|
CPU | 2 CPU Cores Intel Broadwell or newer generation recommended | 2 CPU Cores Intel Broadwell or newer generation recommended | 4 CPU Cores Intel Broadwell or newer generation recommended |
RAM | 12 GB | 8 GB | 16 GB |
Disk Space | 100 GB free at time of install | 100 GB free at time of install Solid state disks strongly recommended | 150 GB free at time of install Solid state disks strongly recommended |
Please note that these are only minimum requirements. There are many situations where TASS will require additional hardware resources, such as:
Larger schools (eg those with 1000+ students)
Use of the Assessment functionality in Staff Kiosk and Student Cafe
Large TASS.doc/Assessment repositories
Large TASS database (eg for long-term customers with historical data)
Using multiple campuses, multiple companies, or running in Enterprise mode
Contact us before you plan a server migration or upgrade to discuss your requirements.
Please note:
TASS is a mission-critical system and the web server or VM must be exclusively used to host the TASS application and cannot be shared with other services.
Do not make any changes to the hardware or resource allocation of your TASS server without reaching out to our Technical Services team first. We need to make adjustments to performance tuning configuration to ensure TASS performs appropriately with your hardware configuration.
TASS can run in a virtual machine (VMware ESX, Hyper-V, etc) but you must provision resources as above.
TASS can be hosted on public cloud instances but you must select a server type with dedicated (not "burstable") CPUs and solid state disks.
For SQL Server, the Server Collation must be set to Latin1_General_CI_AS and mixed authentication mode must be enabled.
For installation, support, and troubleshooting purposes, we need access to a supported web browser. You will need to install a supported browser (e.g., Microsoft Edge or Google Chrome) on your TASS web server, or another host in your environment. For more information, please refer to Supported Browsers and Devices.
Warning: Do not attempt to apply ColdFusion patches or updates yourself. This should only be done by our Technical Services team. Attempting to do so may result in instability and inaccessibility.
Contact Technical Services
Submit a TASS Technical Support Request.