Maintaining TASS

If you're new to TASS, new to your school or just looking for where to find information, this page is for you.

It's important to keep up to date with important fixes, new features and Professional Development. Here are some useful links and information about what TASS has to offer for customers.

The TASS Customer Hub will be your go-to for requests and resources linked below.

Maintenance	Your school is responsible for: Updating TASS and ensuring the latest software version is installed. After a period of time, TASS versions will become 'End of Life' (unsupported versions). Ensuring the TASS Stack is up to date and updates are booking in with TASS Technical Services (Self-Hosted schools only). Ensuring backup procedures are in place (Self-Hosted schools only). Informing TASS of any changes to account credentials. For the latest information on System Requirements, End of Life/Unsupported Versions and Backup Guidance refer to the Technical Info section in the Knowledge Base.
New Software	TASS releases regular updates throughout the year (~monthly). These updates include 'major' features and corrections. Keep an eye out for email communications and our Roadmap page of the Knowledge Base. If you're interested in joining 'Friendly' releases, you can also sign up on this page. Release Notes for each TASS Version are published on the Knowledge Base. How do we decide what to develop? Check out the Enhancements FAQs. What's the naming convention and what are Feature Flags? Check out the Release Cycle FAQs.
TASS Forum & Enhancement Voting	The TASS Community Forum is a space for you to: Connect with users: through the Community Forum, connect and share your tips and knowledge with other TASS users. Submit and vote on enhancements: the Enhancements & Voting system gives you the platform to tell us what your idea is, vote on other people’s ideas and drive change within the software. Check out recent TASS Communications: our customer communications will be posted through the 'TASS Updates' category.
Resources & Support	The TASS Knowledge Base houses our documentation, video library, FAQs, technical info, release notes and checklists. It is a go-to for users who require support or who want to learn more about new or coming features. The articles are organised in the same sequence as the TASS software menus. When you click on Knowledge Base links, you can locate the module within the TASS software by examining the menu path at the top of the screen. If you need assistance, reach out to us by submitting a request through the New Ticket button on the TASS Customer Hub. For full details on support inclusions and exclusions, refer to the Service Level Agreement (accessed through the User Account drop-down menu in TASS.web)
Professional Services	What's Professional Services? Professional Services help you get the most out of the software. TASS offer consultations, tailored training, workshops, health checks and more. Check out the Services Options and Small Group Training sessions. When should we contact Professional Services? New staff or staff with change of responsibility Staff Professional Development An internal review A change of configuration e.g. server changes or major module config change
Licensing	If you would like to add to your license, check out the following resources: API Pricing Licensing FAQs APIs FAQ License Request
Keep in Touch	We want you to be informed about important patch updates, new product features, system guidance, upcoming events and much more. Make sure you're subscribed to the relevant channels by keeping your Contact Details up to date. Update My Contact Details and Email Subscription Preferences
Contact Customer Care	Head over to the TASS Support page to log requests for Software Support, Technical Support and more.