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How do I process a refund for a payment already presented on the bank reconciliation for a supplier payment that has bounced back or is being repaid?

  1. Create a deposit in the Cash Book.
    Go to Finance > General Ledger > Cash Book > Bank Charges & Credits
    Select 'Bank Credit / Deposit', use the Suspense account.
    This will DR Bank - CR Suspense.

  2. Create an invoice in Supplier.
    Go to Finance > Accounts Payable > Supplier Transactions > Invoices
    Create a new invoice, use the Suspense account.
    This will CR Suppliers Control Account - DR Suspense account.

  3. Reprocess the payment to the supplier or, if not repaying the supplier, create a credit note to offset the original invoice.

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